Refund policy

Cancellation & Refund

CANCELLATION POLICY

Cancellation or alteration of items would only be approved within 24 hours of ordering. After 24 hours, the cancellation fee of 10% of the final price of the product would be deducted from the amount paid and the difference would be refunded.

The cancellation of orders paid through digital wallets or online vouchers, or gift cards will not be refunded to your bank account. It will only be credited to Velar Diamonds can be used for future purchases.

Velar Diamonds may, at its absolute discretion, ask the Customer to
pay as an advance at the time of placing the order a percentage of the value of the transaction. The consumer shall pay the balance of the order at the time of delivery of the goods. Failure to pay the balance at the time of delivery of the goods shall be considered as cancellation of the order.

Velar Diamonds may, at its sole discretion, reserve the right to cancel any particular order. Some conditions that may result in your order being cancelled or rejected are (i) small quantities available for purchase; and (ii) incomplete or inaccurate product or pricing details. Additional verifications or details can also be needed before any order is approved.

REFUND POLICY

All refunds shall be made by means of an electronic bank transfer to the customer's bank account within 10 days of receipt of the items. If the mode of payment is through electronic debit / credit card / net banking, the refund will be processed by reversing the previous transaction. 

The cancellation of orders paid through digital wallets or online vouchers, or gift cards will not be refunded to your bank account. It will only be credited to Velar Diamonds and can be used for future purchases.

In the case of refunds under the 7 days return policy, the refund shall be subject to quality review by our professional quality control department and verification of product records such as insurance certificates, original invoices, and product certificates.

Part payments received against customised jewellery are not refunded.

 

Return Policy

7 Days Return Policy

At Velar Diamonds, we offer 7 days return policy, we want you to know that our highest priority is to make sure your purchase is right. If for any reason arising because of technical and manufacturing defect and simply return the product/s within 7 days for an exchange or full refund. Product once returned under the 7 days policy (Date of Shipping Invoice) will be refunded 100% of the value in your payment source (Credit Card/Debit Card/Net banking) based on the below mentioned eligibility criteria.

THE 7 DAY RETURN POLICY is as under:

  • The product to be returned must be accompanied by / with
  1. It’s original Packaging in sellable condition with no scratches, wear and tear, damage or alteration.
  2. The tag should not be removed.
  3. Original certificate if any.
  4. Original Invoice Copy
  5. Promotional material (if any)
  • The Refund amount will be 80% of the actual amount paid provided all the above conditions in point (1) is fulfilled. In case of returning the products, the making charges, labour charges and government taxes if any applied will get deducted from the actual sum of the products.  In case, any coupon, discount or promo codes were used / applied during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case of a refund on 7 Days Return Policy, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 15 business days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
  • On inspection of the product by the company and if found that the product returned is scratched, damaged, having signs of wear and tear or altered and/or any of the conditions in point (1) is not fulfilled then the company can deduct an amount or reserves the right to refuse a refund under the 7 days Return Policy for such scratches, damages, wear and tear or alteration to the product.
  • For hygiene and other reasons, we shall be unable to accept returns of any altered or used products. If any of the tag from the product has been removed, we shall be unable to accept returns.
  • The 7 days Refund Policy will not be applicable for any Bespoke / customized product.
  • The 7 days Refund Policy will not be applicable for International orders i.e. orders that is shipped to any other country from India.
  • The 7 days Refund Policy will not be applicable on new products purchased against exchange of old.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the exchange value is lesser than the value of the old product, the difference will be held as a credit for future purchases.
  • One order can be exchanged only once, post which it will fall under our Lifetime Exchange Policy.

HOW TO RETURN AN ORDER

If you happen to be dissatisfied with the jewellery you received upon delivery, you can mail us at info@velardiamonds.com Here you will have the option to request return for your order with relevant reasons for your dissatisfaction. 

Instructions for return packaging:

  • Step1: Obtain the Return Shipping Authorization Code: Mail us at info@velardiamonds.com to obtain a return shipping authorization code.
  • Step2: Pack the item(s) securely.
  • Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
  • Step4: It is very important that you include all of the original packaging and accompanying materials with your return, including the certificate if any and the original packing slip.
  • Step5: Once your package is ready, just call our customer care team and we will send a courier to pick it up.
  • Step6: Please take a video while packing & sealing the bag for your reference and safety.

If you have any questions about our return procedure, please contact us at info@velardiamonds.com.

You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

We reserve the right to modify this 7 Days Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of our website indicates your consent to the Return Policy then posted.

 

Exchange Policy:

EXCHANGE SCHEME FOR LABGROWN DIAMOND JEWELRY

  • While placing an order of a product please check the applicability of Exchange policy for such product as Exchange policy is NOT APPLICABLE for all products / product categories.
  • We offer Exchange for the products sold only in India subject to review by our Quality Assurance Department for the product free from any sort of damage / wear / alteration / re-size etc. The decision by the Quality Assurance Department shall be Final and binding for any sort of Exchange Scheme.

ELIGIBILITY CRITERIA:

For Exchange:

100% of the invoice value excluding taxes (Exchange)

DOCUMENTS REQUIRED:

  • For any sort of Exchange we shall require the following:
  1. Original Product
  2. Original/Copy of Invoice
  3. Product Certificate (If any)
  4. Company Details: PAN Card, GST no., Address, Bank details and a mail / letter for such request raised.
  • In case of Shipment of product to us under the Exchange Scheme the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
  • In case of Re-Shipping the Products under Exchange Scheme the products need to be shipped with our Shipping Partners only.
  • Shipping partners stated below:
    BVC logistics
  • To request for return of the product under the Exchange Policy you should do the following:
  • We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.